Zendesk vs Intercom vs Freshdesk
Security and compliance comparison across all 32 frameworks.
Zendesk
14 of 32 frameworks certified
8 unique to Zendesk in this comparison
Intercom
10 of 32 frameworks certified
4 unique to Intercom in this comparison
Freshdesk
10 of 32 frameworks certified
4 unique to Freshdesk in this comparison
6 shared
Certified for all of the following, across every vendor in this comparison:
SOC 2ISO 27001ISO 27701CCPAEU-US DPFSwiss-US DPF
All 32 frameworks
Hover a status badge for the qualifier where one exists.
Security & General Standards
SOC 2
ZendeskIntercomFreshdesk
SOC 3
ZendeskIntercomFreshdesk
SOC 1
ZendeskIntercomFreshdesk
ISO 27001
ZendeskIntercomFreshdesk
ISO 27017
ZendeskIntercomFreshdesk
ISO 27018
ZendeskIntercomFreshdesk
ISO 27701
ZendeskIntercomFreshdesk
ISO 42001
ZendeskIntercomFreshdesk
ISO 9001
ZendeskIntercomFreshdesk
CSA STAR
ZendeskIntercomFreshdesk
HITRUST
ZendeskIntercomFreshdesk
BSI C5
ZendeskIntercomFreshdesk
Privacy & Data Transfer
GDPR
ZendeskIntercomFreshdesk
CCPA
ZendeskIntercomFreshdesk
UK GDPR
ZendeskIntercomFreshdesk
LGPD
ZendeskIntercomFreshdesk
PIPEDA
ZendeskIntercomFreshdesk
DPDP Act
ZendeskIntercomFreshdesk
PIPL
ZendeskIntercomFreshdesk
EU-US DPF
ZendeskIntercomFreshdesk
Swiss-US DPF
ZendeskIntercomFreshdesk
Global CBPR
ZendeskIntercomFreshdesk
Global PRP
ZendeskIntercomFreshdesk
Industry & Government
HIPAA
ZendeskIntercomFreshdesk
PCI DSS
ZendeskIntercomFreshdesk
FedRAMP
ZendeskIntercomFreshdesk
StateRAMP
ZendeskIntercomFreshdesk
DORA
ZendeskIntercomFreshdesk
CJIS
ZendeskIntercomFreshdesk
FINRA
ZendeskIntercomFreshdesk
IRAP
ZendeskIntercomFreshdesk
Emerging & Strategic
NIST CSF
ZendeskIntercomFreshdesk
✓ Certified~ Partial / conditional— Not certified? Not publicly documented
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