SOC 2-Compliant Customer Support Vendors
Customer Support vendors that hold SOC 2 certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
Annual audits against AICPA Trust Services Criteria
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
Drift
3/32Conversational marketing and chat platform, now operated by Salesloft.
Drift now operates under the Salesloft/Drift combined SOC 2 Type 2 examination following Salesloft's acquisition of Drift
Front
3/32Shared inbox and customer communication platform for support and sales teams.
Jira Service Management
3/32IT service management (ITSM) and help desk platform, part of Atlassian.
Help Scout
2/32Customer support helpdesk and shared inbox platform for small and mid-sized teams.
Kustomer
2/32Customer service CRM platform, owned by Meta.
Gorgias
1/32Customer support helpdesk built for e-commerce, integrating with Shopify and similar platforms.
Gladly
1/32AI-powered customer service platform built around a single lifelong customer conversation.
SOC 2 certified platform per vendor trust center
These customer support vendors do not currently hold SOC 2 certification:
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