PCI DSS-Compliant Customer Support Vendors
Customer Support vendors are evaluated against PCI DSS when they handle the workflows this framework governs. Currently, 1 vendor in our Customer Support category holds PCI DSS certification and 2 hold it partially or conditionally. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold PCI DSS certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
Tools provided for secure payment data handling. AWS data centers certified PCI DSS Level 1
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
Jira Service Management
3/32IT service management (ITSM) and help desk platform, part of Atlassian.
Applies to specific payment-handling contexts within Atlassian Cloud
These customer support vendors do not currently hold PCI DSS certification:
- Intercom (not documented)
- Freshdesk (not documented)
- Help Scout (not documented)
- Kayako (not documented)
- LiveChat (not documented)
- Drift (not documented)
- Gorgias (not documented)
- Front (not documented)
- Groove (not documented)
- Kustomer (not documented)
- Gladly (not documented)
- Re:amaze (not documented)
- Tidio (not documented)
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