ISO 27701-Compliant Customer Support Vendors
Customer Support vendors are evaluated against ISO 27701 when they handle the workflows this framework governs. Currently, 6 vendors in our Customer Support category hold ISO 27701 certification. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold ISO 27701 certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
ISO/IEC 27701:2019
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
ISO/IEC 27701
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
Drift
3/32Conversational marketing and chat platform, now operated by Salesloft.
Via Salesloft's ISO 27701 certification
Kustomer
2/32Customer service CRM platform, owned by Meta.
ISO/IEC 27701:2019 achieved
These customer support vendors do not currently hold ISO 27701 certification:
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