ISO 27018-Compliant Customer Support Vendors
Customer Support vendors are evaluated against ISO 27018 when they handle the workflows this framework governs. Currently, 3 vendors in our Customer Support category hold ISO 27018 certification. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold ISO 27018 certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
ISO/IEC 27018:2019
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
ISO/IEC 27018
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
These customer support vendors do not currently hold ISO 27018 certification:
- Freshdesk (not documented)
- Help Scout (not documented)
- Kayako (not documented)
- LiveChat (not documented)
- Drift (not documented)
- Gorgias (not documented)
- Front (not documented)
- Groove (not documented)
- Kustomer (not documented)
- Gladly (not documented)
- Re:amaze (not documented)
- Tidio (not documented)
- Jira Service Management (not documented)
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