ISO 27001-Compliant Customer Support Vendors (2026) | Compliance Posture

ISO 27001-Compliant Customer Support Vendors

Customer Support vendors are evaluated against ISO 27001 when they handle the workflows this framework governs. Currently, 7 vendors in our Customer Support category hold ISO 27001 certification and 1 holds it partially or conditionally. Each listing below links to the vendor's full compliance profile.

Customer Support vendors that hold ISO 27001 certification

Zendesk

Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.

ISO/IEC 27001:2022

Intercom

Customer messaging platform providing live chat, help desk, and automated customer communication features.

ISO/IEC 27001:2022

Freshdesk

Customer support helpdesk software from Freshworks.

Zoho Desk

Customer support helpdesk software, part of the Zoho suite.

Drift

Conversational marketing and chat platform, now operated by Salesloft.

Via Salesloft's ISO 27001 certification, which covers the combined platform

Front

Shared inbox and customer communication platform for support and sales teams.

Jira Service Management

IT service management (ITSM) and help desk platform, part of Atlassian.

Kustomer

Customer service CRM platform, owned by Meta.

ISO 27701 builds on ISO 27001 base; standalone ISO 27001 not separately confirmed

These customer support vendors do not currently hold ISO 27001 certification:

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