HIPAA-Compliant Customer Support Vendors
Customer Support vendors are evaluated against HIPAA when they handle the workflows this framework governs. Currently, 2 vendors in our Customer Support category hold HIPAA certification and 3 hold it partially or conditionally. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold HIPAA certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
Requires purchase of Advanced Security or Advanced Compliance add-on and execution of BAA
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
HIPAA compliant only on Expert plan with proper configuration and BAA execution
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Freshworks commitment to HIPAA compliance documented for eligible products
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
SOC 2 + HIPAA Type 2 report
Help Scout
2/32Customer support helpdesk and shared inbox platform for small and mid-sized teams.
Ongoing HIPAA compliance; BAA available
These customer support vendors do not currently hold HIPAA certification:
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