GDPR-Compliant Customer Support Vendors
Customer Support vendors that hold GDPR certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Supported via DPA
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
Drift
3/32Conversational marketing and chat platform, now operated by Salesloft.
Supported via DPA
Front
3/32Shared inbox and customer communication platform for support and sales teams.
Vendor states readiness to support GDPR rights and obligations
Jira Service Management
3/32IT service management (ITSM) and help desk platform, part of Atlassian.
Help Scout
2/32Customer support helpdesk and shared inbox platform for small and mid-sized teams.
Referenced via privacy policy; not listed as a distinct certification on the security page
Kustomer
2/32Customer service CRM platform, owned by Meta.
Supported via DPA
Gorgias
1/32Customer support helpdesk built for e-commerce, integrating with Shopify and similar platforms.
Supported via DPA
Tidio
1/32Live chat and AI chatbot platform for customer service and sales.
EU-based vendor; positions GDPR compliance as core to its product
Kayako
0/32Customer support helpdesk software with live chat and multi-channel messaging.
Vendor publishes GDPR guidance for customers
LiveChat
0/32Live chat and customer messaging software for sales and support teams.
Vendor publishes GDPR-related guidance for customers; no explicit third-party certification confirmed
Groove
0/32Customer support helpdesk software for small businesses (GrooveHQ).
Vendor publishes GDPR-related guidance for customers; no explicit third-party certification confirmed
Re:amaze
0/32Customer support helpdesk and live chat platform for e-commerce brands.
Vendor publishes a privacy policy referencing GDPR; no explicit third-party certification found
These customer support vendors do not currently hold GDPR certification:
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