GDPR-Compliant Customer Support Vendors

Customer Support vendors are evaluated against GDPR when they handle the workflows this framework governs. Currently, 6 vendors in our Customer Support category hold GDPR certification and 9 hold it partially or conditionally. Each listing below links to the vendor's full compliance profile.

Customer Support vendors that hold GDPR certification

Zendesk logo

Zendesk

14/32

Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.

Intercom logo

Intercom

10/32

Customer messaging platform providing live chat, help desk, and automated customer communication features.

Freshdesk logo

Freshdesk

10/32

Customer support helpdesk software from Freshworks.

Supported via DPA

Zoho Desk logo

Zoho Desk

10/32

Customer support helpdesk software, part of the Zoho suite.

Drift logo

Drift

3/32

Conversational marketing and chat platform, now operated by Salesloft.

Supported via DPA

Front logo

Front

3/32

Shared inbox and customer communication platform for support and sales teams.

Vendor states readiness to support GDPR rights and obligations

Jira Service Management logo

Jira Service Management

3/32

IT service management (ITSM) and help desk platform, part of Atlassian.

Help Scout logo

Help Scout

2/32

Customer support helpdesk and shared inbox platform for small and mid-sized teams.

Referenced via privacy policy; not listed as a distinct certification on the security page

Kustomer logo

Kustomer

2/32

Customer service CRM platform, owned by Meta.

Supported via DPA

Gorgias logo

Gorgias

1/32

Customer support helpdesk built for e-commerce, integrating with Shopify and similar platforms.

Supported via DPA

Tidio logo

Tidio

1/32

Live chat and AI chatbot platform for customer service and sales.

EU-based vendor; positions GDPR compliance as core to its product

Kayako logo

Kayako

0/32

Customer support helpdesk software with live chat and multi-channel messaging.

Vendor publishes GDPR guidance for customers

LiveChat logo

LiveChat

0/32

Live chat and customer messaging software for sales and support teams.

Vendor publishes GDPR-related guidance for customers; no explicit third-party certification confirmed

Groove logo

Groove

0/32

Customer support helpdesk software for small businesses (GrooveHQ).

Vendor publishes GDPR-related guidance for customers; no explicit third-party certification confirmed

Re:amaze logo

Re:amaze

0/32

Customer support helpdesk and live chat platform for e-commerce brands.

Vendor publishes a privacy policy referencing GDPR; no explicit third-party certification found

These customer support vendors do not currently hold GDPR certification:

Know a vendor we're missing?

Data sourced from public trust centers. Not legal or compliance advice.

Logos and trademarks are property of their respective owners. Use does not imply endorsement, affiliation, or sponsorship.

© Compliance Posture 2026