FedRAMP-Compliant Customer Support Vendors
Customer Support vendors are evaluated against FedRAMP when they handle the workflows this framework governs. Currently, 1 vendor in our Customer Support category holds FedRAMP certification and 2 hold it partially or conditionally. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold FedRAMP certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
FedRAMP LI-SaaS authorized
Freshdesk
10/32Customer support helpdesk software from Freshworks.
FedRAMP Readiness stage
Jira Service Management
3/32IT service management (ITSM) and help desk platform, part of Atlassian.
FedRAMP Moderate authorization applies to Atlassian Government offerings
These customer support vendors do not currently hold FedRAMP certification:
- Intercom (not documented)
- Help Scout (not documented)
- Kayako (not documented)
- LiveChat (not documented)
- Drift (not documented)
- Gorgias (not documented)
- Zoho Desk (not documented)
- Front (not documented)
- Groove (not documented)
- Kustomer (not documented)
- Gladly (not documented)
- Re:amaze (not documented)
- Tidio (not documented)
Know a vendor we're missing?