CSA STAR-Compliant Customer Support Vendors
Customer Support vendors are evaluated against CSA STAR when they handle the workflows this framework governs. Currently, 3 vendors in our Customer Support category hold CSA STAR certification. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold CSA STAR certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
CSA STAR AI Levels 1 & 2
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Level 1
Zoho Desk
10/32Customer support helpdesk software, part of the Zoho suite.
Self-assessment
These customer support vendors do not currently hold CSA STAR certification:
- Intercom (not documented)
- Help Scout (not documented)
- Kayako (not documented)
- LiveChat (not documented)
- Drift (not documented)
- Gorgias (not documented)
- Front (not documented)
- Groove (not documented)
- Kustomer (not documented)
- Gladly (not documented)
- Re:amaze (not documented)
- Tidio (not documented)
- Jira Service Management (not documented)
Know a vendor we're missing?