CCPA-Compliant Customer Support Vendors
Customer Support vendors are evaluated against CCPA when they handle the workflows this framework governs. Currently, 3 vendors in our Customer Support category hold CCPA certification and 1 holds it partially or conditionally. Each listing below links to the vendor's full compliance profile.
Customer Support vendors that hold CCPA certification
Zendesk
14/32Customer service platform providing ticketing, live chat, knowledge base, and customer engagement features.
Intercom
10/32Customer messaging platform providing live chat, help desk, and automated customer communication features.
Freshdesk
10/32Customer support helpdesk software from Freshworks.
Drift
3/32Conversational marketing and chat platform, now operated by Salesloft.
CCPA/CPRA supported
These customer support vendors do not currently hold CCPA certification:
- Help Scout (not documented)
- Kayako (not documented)
- LiveChat (not documented)
- Gorgias (not documented)
- Zoho Desk (not documented)
- Front (not documented)
- Groove (not documented)
- Kustomer (not documented)
- Gladly (not documented)
- Re:amaze (not documented)
- Tidio (not documented)
- Jira Service Management (not documented)
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