Customer Support2/32 frameworks
Help Scout
Customer support helpdesk and shared inbox platform for small and mid-sized teams.
At a glance
- Category
- Customer Support
- Frameworks certified
- 2 of 32
- Data last verified
- September 2026
- Comparisons
- 0
✓ 2 of 32 frameworks
+ 1 partial
Security & General Standards
Privacy & Data Transfer
Emerging & Strategic
✓ Certified~ Partial / conditional— Not certified? Not publicly documented
Common questions
Quick answers on the certifications buyers ask about most.
Yes. Help Scout holds a SOC 2 Type II report, per its public trust center documentation.
Partially. Referenced via privacy policy; not listed as a distinct certification on the security page.
Yes. Help Scout documents HIPAA support, including ongoing hipaa compliance; baa available.
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